STEP 1: Open Task Manager
- Right-click anywhere on the Task bar
- Click on Start Task Manager
STEP 2: In Processes, End SurfEasy
- Click on the Processes Tab. Windows 8 users click on More Details.
- Click once on the SurfEasyVPN.exe
- Click on End Process. Windows 8 users click on End Task.
STEP 3: Open Internet Explorer
In Internet Explorer (not Chrome or Firefox) enter the following directory address and then hit enter. Alternatively you can access the file location using the File Explorer
STEP 4: Delete the file account_info.se
- Right-click the file account_info.se it may also just be called account_info
- Click on Delete