Ensure that the USB key is light side up so that the SurfEasy logo is facing away from you.
If the key is properly inserted but you don't see a prompt to enter your password, your computer's Auto Play feature may not be popping up. To manually launch the Private Browser, follow these steps:
To open on Windows: My Computer>> CD Drive SurfEasy – Plug in privacy>> double-click on SurfEasy.exe.
To open on Mac OS: Finder>> Devices>> SurfEasy>> double-click on SurfEasy.app.
If this does not solve the problem, please get in touch with us at firstname.lastname@example.org.