Please remember that the process must be completed within 24 Hours
STEP 1 Go to SurfEasy Lost Password page https://accounts.surfeasy.com/lost_password
Enter your registered email address and press Send Confirmation Email
STEP 2: Go to your email and open the message "SurfEasy: Lost Password Confirmation Email"
Click on Reset Password in the email.
STEP 3 : Click on "I want to use the Password Recovery tool to reset the password on my Account and Private Browser and Submit
STEP 4: Right-click the Operating System you are using and click "Save target as..." or "Save link as"
STEP 5: We recommend saving the file to your Desktop
If Desktop is not selected by default. Simply select Desktop in the options in the left box.
STEP 6: Go to your Desktop and right-click on the file and select "Extract All"
STEP 7: Make sure the folder you are saving is on the Desktop and Select Extract
Also make sure that Show extracted files when complete is checked
STEP 8: Double-click on the SurfEasyRecovery folder and then SurfEasyRecovery the Application
The SurfEasy Application will have a Blue shield icon
STEP 9: Click on Run
STEP 10: Click on the Reset option and follow the instructions on screen