In the top right corner of your Mac, click on the magnify glass and type Activity Monitor. Open the application and search for SurfEasy VPN. Select Quit Process -> Force Quit (if it is running)
Again, click on the magnify glass and then type Terminal and open it.
In Terminal, please copy and paste: cd ../../Library/Application\ Support/com.surfeasy.ShieldService/
Press Enter, and then copy and paste: sudo rm account_info.se
You may be prompted to enter a password which is your Mac password. Be careful -- when typing it, no astericks will appear in the window
Once typed correctly, press Enter and then start the application.